Esendex respects the confidentiality of information relating to identified or identifiable individuals, and we are committed to preserving the privacy of all visitors to www.esendex.us (the "Website"). This privacy policy describes how we use and protect the information that you provide to us through this Website.
This Privacy Policy covers this Website. Other Esendex entities and/or websites may have their own, possibly different, privacy policies. We encourage you to read the privacy policies of each of the Esendex websites that you visit.
BY REGISTERING OR PLACING AN ORDER ON THE WEBSITE, YOU CONSENT TO THE COLLECTION, USE AND TRANSFER OF YOUR INFORMATION UNDER THE TERMS OF THIS POLICY.
2. Information that we collect from you
When you visit, register or order products or services on the Website you may be asked to provide certain information about yourself including your name, contact details, credit or debit card information, your mobile telephone number and network details.
We may also collect information about your usage of the Website as well as information about you from emails or letters you send to us or during telephone conversations between us.
Although not collected through our Website, we also collect the content of messages transmitted via our services, such as SMS messages and emails. We store the content of such messages on our servers, and may keep such information indefinitely.
3. Use of your information
Your information will enable us to provide you with access to all parts of the Website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders and your ongoing account with us. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you, including available product and service upgrades and special offers, for which we may contact you by email, regular mail, telephone or fax. If you change your mind about being contacted in the future, please let us know by emailing us at marketing@esendex.us
4. Disclosure of your information
The information you provide to us will be transferred to and held on our parent company’s computers in the United Kingdom indefinitely, and may be accessed by or given to third parties, some of whom are located outside of the European Economic Area, who act for us for the purposes set out in this privacy policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. For example, your mobile telephone number and the contents of your SMS messages will be given to mobile network operators for the purposes of providing you the goods and services you have requested. We will disclose your name, address and credit card details to Natwest Bank Plc for the purposes of processing your credit or debit card payment and to credit reference agencies for the purpose of setting up your account with us. By allowing us to collect information about you, you consent to the foregoing transfer and processing of your data.
We may also pass aggregate information on the usage of the Website to third parties, but this will not include information that can be used to identify you.
WE APPRECIATE THAT UNSOLICITED COMMERCIAL MAIL IS A NUISANCE. WE THEREFORE NEVER DISCLOSE YOUR DETAILS TO ANY THIRD PARTY FOR MARKETING PURPOSES.
Information about you in our possession may be disclosed as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of insolvency, bankruptcy, or receivership in which your personal information would be transferred as one of the business assets of the company. We do not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this policy.
We will comply with any subpoenas, court orders or other legal processes for any of the information about you in our possession, and we may use such information to establish or exercise our legal rights, or to defend against legal claims.
Except as provided herein, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
5. Cookies
Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log onto the Website. Cookies make it easier for you to log onto and use the Website during future visits. They also allow us to monitor Website traffic and to personalize the content of the Website for you. You may set up your computer to reject cookies; but, in that case, you may not be able to use certain features on the Website.
6. Security and data protection
We employ security measures intended to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. In particular, your information will be stored on a dedicated server architecture within a secure data facility and we use internet standard encryption technology known as 128 bit SSL (secure sockets layer) to encrypt communications between us and our customers.
7. Accessing and updating
You may see the information about you that we collected through this Website and now hold. You may ask us to make any necessary changes to such information to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at support@esendex.us
8. Children
We do not knowingly collect or maintain personally identifiable information via our services or the Website from persons under 13 years old, and no part of our goods and services are directed to persons under 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE WEBSITE AT ANY TIME OR IN ANY MANNER. If we learn that personally identifiable information of any person under 13 years old has been collected without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 13 has set up an account with us, then you may alert us at support@esendex.us and request that we delete that child’s personal information from our systems.
9. Other websites
For your convenience, this Website may contain links to other websites, including some websites administered by us or administered by other companies on our behalf, as well as to websites unrelated to us. This privacy policy does not apply to these other websites. Each website should be checked for its own privacy policy.
10. Governing law
By choosing to visit the Website or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this privacy policy will be governed by the law of the State of California. You also agree to arbitrate such disputes and to abide by any limitation on damages contained in our Website Terms of Use, Terms and Conditions of Service, or any other agreement we have with you.
11. Changes to our privacy policy
Any changes to this privacy policy in the future will be posted to the Website and, where appropriate, through email notification.
12. Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to support@esendex.us.
