BAA Gatwick, like all major international airports and airlines, has a crisis management team on standby 24 hours a day. Every year, around 30 million passengers travel through Gatwick and the Crisis Team is on hand to ensure that any event with the potential to cause major disruption is kept to a minimum.
Until now the team were contacted via pagers, but as they all now have mobile phones the airport’s Contingency Planning Manager, began looking for a way to communicate by text message instead. Esendex’s simple, reliable and cost-effective Web SMS service offered the solution.
It enables Gatwick’s Call Centre, which is responsible for contacting the Crisis Team, to send out a short message from a network computer to the mobile phones of various user group members simultaneously and within seconds.
