Aware Monitoring provide a sophisticated web-based tool for monitoring website availability and performance. They were looking for a dependable SMS partner who could provide SMS alerting as part of their customer offering. The Esendex service was integrated with their website performance monitoring tool, giving them a competitive edge over rivals.
Aware Monitoring formed in 2008, offering on-demand website monitoring applications, with actionable alerts. The web-based service monitors website performance and availability so if a website is slow or goes down, it is immediately reported via the dashboard, email, and SMS to ensure the problem is fixed quickly, minimising downtime and disruption to the business.
Aware Monitoring identified that offering a reliable SMS service as part of the website monitoring tool would be crucial at the start.
Aware Monitoring combines SMS messaging with email and dashboard alerts. The exceptional benefit with text messages is that they are instantaneous, which is ideal for being out of the office on the move as there is no time delay in receiving the alert. This allows website performance problems to be addressed immediately.
The company CEO comments:
After looking at a number of SMS providers, Aware Monitoring chose to go with Esendex.
Aware Monitoring is now looking at opportunities to use Esendex’s voice SMS service for SMS alerting and system monitoring. The acknowledgement facility and the persistence that voice SMS delivers (the phone continues to ring until the message is listened to) could prove to be a significant contributor to Aware Monitoring’s high standard of service and business growth.
